Frequently Asked Questions

Unlocking Frequently Asked Questions

What does unlocking mean?

First, you should understand why phones are locked in the first place. Network providers lock phones so that that you are forced to use their network at their rates. No other SIM card will work in their phones. You cannot take advantage of better rates from other providers. A locked phone is subject to roaming charges.

When you unlock your phone, you are free of these restrictions. There is no more restriction placed on the phone by a network carrier.

Are there advantages to unlocking my phone?

After a phone is unlocked, you are free to use any network and any SIM card of your choosing. You can insert and use SIM cards purchased while abroad and take advantage of better rates for calls and SMS messaging

You no longer pay roaming charges, and you can switch back and forth between carriers/networks. Other advantages are the increased resale value of your phone. Locking is a guaranteed safe procedure for your phone and cannot harm it.

What is a SIM?

A SIM stands for a 'subscriber information module'. It is a chip inserted into a GSM handset and allows the phone to work within a given network. It identifies who you are, knows to send calls to you when your number is dialed and also controls your calling rates according to your contract or pay-as-you go carrier plan.

How do I know if my phone is locked or not?

That's a simple one. Just borrow a SIM card from a friend that comes from an alternative carrier from yours. If the phone works, your phone is unlocked. If you get an error message, it means that your phone is locked.

Do I have to unlock my phone every time I change SIM cards?

No. Once unlocked, your phone stays unlocked.

Do I save money by unlocking my phone?

Yes. While you will still be paying your provider the usual monthly rate, you can save money by using other SIM cards for other regions or countries if you are traveling. You can avoid roaming charges and you can search around for better rates wherever you are.

How much technical knowledge do I need to unlock my phone?

None at all. The instructions are easy to follow and simply require that you be able to enter the code unlocking number on your keypad. If you can dial a telephone number, you can unlock via code.

Is your unlocking guaranteed?

If your phone is listed on our site, we absolutely guarantee that we'll provide you a working unlock code - or your money is refunded.

Can unlocking harm my phone?

No. Unlocking simply removes the network and SIM locks imposed by your network carrier. However, you should check your contract and paperwork to make sure that it doesn't affect your phone's warranty or that it breaks the terms and conditions of your contract. There is always the possibility that if you enter the wrong code (or a previous owner has tried) too many times that it will permanently lock your phone. We can help if this happens.

Benefits of Unlocking a cellphone:

No more roaming charges

You will be able to switch simcards when you travel, and use the simcard of a local service provider, which will allow you to avoid the high roaming charges that your service provider back home would charge you.

Switch freely between service providers

If you decide to switch service provider, you can keep your phone and use it with your new service provider (as long as you switch over to a GSM provider).

Increase resale value of your phone

Since an unlocked phone can work with any GSM service provider, you have a much larger target audience to whom you can sell the phone to. This also means that you can sell it for more.

Buy any phone you want

The beauty of being able to unlock a phone is that you are no longer restricted to having to buy one of the phones that your servide provider sells. You can go ahead and buy any GSM cellphone you want, unlock it, and use it with your service provider. Gone are the days where you have to hope that your servide provider has the phone you’ve been wanting. You can just go out and buy it, unlock it, and use it!